mPubG - A Mobile based Public Grievance Management System

mPubG is a mobile based system developed by Manacle Technologies to have single window Integration of various kinds of Grievances lodged by common Public and various Govt. Department Officers etc.

Grievance Redressal

Grievance Identification, Lodging, Assigning, Tracking, Status Updates

Manage Discipline

Manage Actions to be taken

Laws & Regulations

Oversee effective and proper enforcement of applicable Govt. laws

Working

System categorizes the complaints into multiple categories (Add/Modify/Delete Categories). All complaints entertained by mPubG will fall in either of these categories and those complaints can be assigned to either of the executives concerned assigned by their respective Managers in the System. Grievances received will be routed to the concerned Departments, who directly reply to respective complainants or initiate actions to be taken.

This Mobile App provides open channels of communication where citizens can lodge any “geo-tagged” complaints, upload photos and track the status of their grievances. The real time status of grievance resolution is notified to the Complainants, who could further give their feedback on it. Once a complaint is submitted by a citizen, the application automatically routes it to the concerned Department/Officer and generates a Token Id that can be tracked by both the department as well as the Complainant, who will also receive automated notifications through SMS and in their My Account areas at different stages. Our System also supports Standing Task Force (STF) Module newly created by Govt. It addresses the complaints received regarding Encroachment and Unauthorized Construction.

mPubG has below modules

mPubG brings civic authorites face to face with citizens through smart phone application that has revolutionised local body government's Governance capabilities. Every Panchayat, Nagar Palika / Nigam and Municipal corporation would necessarily need this application mPubG for bringing transparency and efficiency in their Corporte Governance.

Complaints Redressal of Citizens

Facility to provide the details of the registered complaints to the officers/officials and ability to assign complaints through CRM

Field Inspection

Provides the ability to field staff to capture photo of the inspected site/installations with the GPS Information of the locations

Parking Management

Manage inspection of parking lots and status of parking, functioning, Parking capacity, licenses period validity, manpower deployment/contractor detail etc.

Project Tracking

Project Management Module for various department users to manage physical and financial status of the project and ability for system to automatically capture the location through GPS

Hawker Management

This module helps enforcement division to perform the Hawker Inspections and  Manage inspection report- inspecting officer/officials, lat-long selection, image

mChallan

Ability for field staff to issue online mobile challan for any unauthorized hawking/encroachment under the relevant sections of the Council Act

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